🤖 AI Insights
Click "Get AI Insights" for an AI-powered analysis of your complaint data.
By Category
By Channel
Recent Tickets
| Ticket | Customer | Category | Priority | Status | Officer | Age |
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All Tickets
| Ticket ID | Customer | Category | Priority | Status | Officer | Branch | SLA | Created | Actions |
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Officer Performance
Priority Distribution
Monthly Trend
| Month | Total | Open | Resolved | Escalated | Resolution % |
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Weekly Summary Report
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New tickets by category (this week)
Overall status breakdown
🚨 Overdue Tickets (5+ days)
| Ticket | Customer | Category | Days Open | Officer | Status |
|---|
✅ Resolved This Week
| Ticket | Customer | Category | Officer | Resolved Date | TAT |
|---|
Officer Performance
| Officer | Branch | Total Assigned | Resolved | Resolution % | Avg TAT |
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System Users
| Name | Username | Role | Branch | Last Login | Status | Actions |
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